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Weekends and Holidays? No Such Thing!

Hosting knows no vacation. And neither do we when it comes to servicing uptime. Since our first activated account here at Mediumcube, we have had an average uptime rate of 99.999%. So when we say we guarantee a 100% uptime, we mean exactly that.

The very nature of web hosting, of course, calls for occasional downtime for announced/scheduled system services and upgrades which last but few minutes Our servers are constantly monitored 24 hours a day by our Team members who respond immediately, should there be any threat.

 Our guarantee does not cover downtime due to natural disasters, unwarranted attacks or acts of terrorism, or any other forms of server disruption, as disclosed by our “downtime” definition as any given server not responding to ping requests within its Local Area Network for a period that is not scheduled and/or announced.

Also, should any account experience downtime for a prolonged period of time which would warrant an eligibility of account crediting, it must be noted that it is the clients’ responsibility to notify us within 7 days of the incident. And should an account experience server downtime, account credit will only be issued and applied towards future hosting fees.

You can now feel safe knowing your online site is open 24/7 for business with Mediumcube advanced hosting applications.

Below is a schedule of the uptime refund policy based on monthly performance:

Monthly Uptime

Account Credit
99.999% - 99.5% 10%
99.5% - 99.0% 50%
Below 99.0% Full 100%


 
Our Commitment to You

We at Mediumcube constantly strive to reach and set new goals by providing reliable service and quality hosting. And though we value solid clientele relationships and trust that our hosting and customer services speak for themselves, we wish to also respect our clients’ wishes should they decide to leave.

For all clients on the shared-hosting monthly or annually payment plans, should you feel dissatisfied with your hosting service in any way within the first 30 days of your initial account set up, you will be eligible for our 30 Day Money Back Guarantee, where you will receive a full refund on your account. And because we appreciate your support for and interest in our company, we will work closely with you in hopes of resolving any issues you may have that will warrant an account refund.

Comfortable hosting and trustworthy servicing are what Mediumcube places as priority. However, if you are still displeased with your account after our collaboration towards a resolution for any possible concerns, we will gladly uphold our 30 Day Money Back Guarantee policy and wish you the best of luck with your future hosting services.